If I could leave zero stars, I absolutely would. I called this clinic today and the moment I politely asked if they speak English, they immediately hung up the phone. Not even a simple apology or “please hold”, just a hang up. I tried calling back several times and they simply refused to answer.
This is one of the most unprofessional and disrespectful experiences I have ever had with any medical facility, and the fact that this place advertises itself as international makes the whole situation even more ridiculous. If you claim to serve international patients, maybe start by having the ability to answer a very basic question without hanging up disrespectfully.
Who’s in charge of receptionists? Why should patients have to deal with disrespect within the first 2-3 seconds of interaction?
Honestly, what a stupid and completely avoidable way to lose a customer. If they treat people like this before they even become patients, I can only imagine what the actual service must be like once you’re inside. I would strongly recommend avoiding this clinic entirely.
This is one of the most unprofessional and disrespectful experiences I have ever had with any medical facility, and the fact that this place advertises itself as international makes the whole situation even more ridiculous. If you claim to serve international patients, maybe start by having the ability to answer a very basic question without hanging up disrespectfully.
Who’s in charge of receptionists? Why should patients have to deal with disrespect within the first 2-3 seconds of interaction?
Honestly, what a stupid and completely avoidable way to lose a customer. If they treat people like this before they even become patients, I can only imagine what the actual service must be like once you’re inside. I would strongly recommend avoiding this clinic entirely.
I visited the clinic today for a wisdom tooth consultation. Everything went smoothly — they explained the situation clearly and showed me the X-ray, without any pressure or unnecessary procedures. The staff was polite and attentive. Overall, a very good impression. I’ll come back here for the extraction.
I had a great experience at this clinic! Dr. Nana is incredibly kind, attentive, and gentle — she really takes the time to make sure you’re comfortable. She replaced one of my old fillings quickly and completely pain-free. Everything was smooth and professional, and I’m very satisfied with the result. I’ll definitely be coming back for future visits!
This review is based on my appointment communication with Richter’s Clinic.
I unfortunately ended up canceling, but oh my, how much did I enjoy this short communication. The approach, the quick response and the understanding are fantastic, a big plus on the English skills as well. Whoever is on the other side is an absolute sweetheart. The company is very lucky to have this person working for them🫂🩵
Thanks 🙏🏻
I unfortunately ended up canceling, but oh my, how much did I enjoy this short communication. The approach, the quick response and the understanding are fantastic, a big plus on the English skills as well. Whoever is on the other side is an absolute sweetheart. The company is very lucky to have this person working for them🫂🩵
Thanks 🙏🏻
My wife and I came in with tooth problems, thinking it was just a filling, but it turned out that we needed root canal treatment. Everything was done quickly and with great quality. The dentists and staff were extremely careful and polite. I highly recommend this dental clinic to everyone. My wife and I are very satisfied — from now on, we’ll only come here!
I was told a long time ago that I had tooth wear and bite problems.
Dr. Nugzar did an incredible job and completely restored my teeth — 27 crowns, 1 implant, and 3 wisdom teeth removed.
As a result, I now have a beautiful smile and no dental issues. The process was long, but it went smoothly. I wish the same for you 😊
Dr. Nugzar did an incredible job and completely restored my teeth — 27 crowns, 1 implant, and 3 wisdom teeth removed.
As a result, I now have a beautiful smile and no dental issues. The process was long, but it went smoothly. I wish the same for you 😊
Richters Clinic is one of the most modern and professional clinics I’ve seen in Tbilisi. The place is super clean, organized, and feels high-end the moment you walk in. They speak several languages, which makes communication really easy and comfortable. Sophie is especially kind and welcoming, she explains everything clearly and makes you feel at ease right away. Overall, amazing experience and definitely a clinic I trust and recommend.
I’ve been visiting this clinic for about two years. During that time, I had two professional Air Flow cleanings done by Dr. Lela Nemsadze — everything was great, very professional and thorough.
I especially want to highlight the work of Dr. Nana Bigvava, the therapist who saved my sixth tooth from extraction. Several other clinics told me it had to be removed due to inflammation under the tooth, which would have required a long and expensive surgery. Nana suggested retreating the canals instead, and she managed to save the tooth. The inflammation stopped, the tissue started healing, and a year later the tooth is still in place. Thanks to her, I avoided unnecessary surgery and saved a significant amount of money.
During this time, I also had several cavities treated and three chipped teeth restored. The work was done with great attention to detail — the restorations look completely natural.
I also want to mention the administrative staff — always polite, helpful, and customer-oriented. They speak Georgian, Russian, and English, which is very convenient for foreigners.
A small suggestion:
It would be great if the pricing were a bit more transparent. Currently, after the visit, the receptionist simply tells you the total amount without a breakdown. I’d prefer to receive a printed receipt showing the cost of each service separately (for example: anesthesia – 100, consultation – 200, treatment – 300, etc.). This would make it easier to understand the pricing and plan future expenses.
Overall, this clinic is trustworthy, the doctors are skilled, and the approach to patients is attentive and professional. I definitely recommend it.
I especially want to highlight the work of Dr. Nana Bigvava, the therapist who saved my sixth tooth from extraction. Several other clinics told me it had to be removed due to inflammation under the tooth, which would have required a long and expensive surgery. Nana suggested retreating the canals instead, and she managed to save the tooth. The inflammation stopped, the tissue started healing, and a year later the tooth is still in place. Thanks to her, I avoided unnecessary surgery and saved a significant amount of money.
During this time, I also had several cavities treated and three chipped teeth restored. The work was done with great attention to detail — the restorations look completely natural.
I also want to mention the administrative staff — always polite, helpful, and customer-oriented. They speak Georgian, Russian, and English, which is very convenient for foreigners.
A small suggestion:
It would be great if the pricing were a bit more transparent. Currently, after the visit, the receptionist simply tells you the total amount without a breakdown. I’d prefer to receive a printed receipt showing the cost of each service separately (for example: anesthesia – 100, consultation – 200, treatment – 300, etc.). This would make it easier to understand the pricing and plan future expenses.
Overall, this clinic is trustworthy, the doctors are skilled, and the approach to patients is attentive and professional. I definitely recommend it.
